Privacy Policy for MitraVeda

Effective Date: January 25, 2026
Last Updated: January 25, 2026

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1. Introduction

Welcome to MitraVeda ("we," "our," or "us"). MitraVeda is an AI-powered Vedic astrology application that provides personalized astrological insights, predictions, and guidance. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application and services (collectively, the "Services"). This policy complies with:

• India: The Digital Personal Data Protection Act, 2023 (DPDP Act)
• United States: California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) where applicable
• Google Play Store: Google Play Developer Program Policies

By using MitraVeda, you agree to the collection and use of information in accordance with this Privacy Policy.

Company Information:

• Company Name: MitraVeda
• Country of Operation: India
• Contact Email: contactus@mitraveda.com
• Data Deletion URL: https://mitraveda.com/data-deletion

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2. Information We Collect

2.1 Personal Information You Provide

When you use MitraVeda, we collect information that you voluntarily provide:

Account Information:

• Name
• Email address
• Phone number (optional)
• Profile picture (optional)

Birth Details for Astrological Calculations:

• Date of birth
• Time of birth
• Place of birth (city, country)
• Geographic coordinates (latitude/longitude) derived from place of birth

Profile Information:

• Gender
• Language preferences
• Relationship status (optional)
• Additional profile details you choose to share

Payment Information:

• Payment method details (processed securely by our payment provider)
• Billing address
• Purchase history and transaction records

Communication Data:

• Messages you send to customer support
• Feedback and survey responses
• Reviews and ratings

2.2 Information Automatically Collected

Device Information:

• Device type and model
• Operating system and version
• Unique device identifiers
• Mobile network information

Usage Information:

• Features you use within the app
• Time spent on different sections
• Frequency of use
• Navigation paths through the app

Voice Data (if you use voice features):

• Voice recordings for AI consultations
• Voice-to-text transcriptions
• Temporarily stored for processing, then deleted

Technical Information:

• IP address
• Browser type and version
• App version
• Crash reports and error logs
• Performance metrics

2.3 Information from Third Parties

Google Sign-In:

• If you sign in with Google, we receive: email address, name, profile picture

Payment Providers:

• Transaction confirmation and status
• Payment method type (not full card details)

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3. How We Use Your Information

3.1 To Provide Our Services

• Astrological Calculations: Generate birth charts, predictions, and personalized insights
• AI Consultations: Provide voice and text-based astrological guidance
• Personalization: Customize content based on your profile and preferences
• Account Management: Create and maintain your account
• Customer Support: Respond to your questions and resolve issues

3.2 To Process Payments

• Process subscription payments
• Issue invoices and receipts
• Manage refunds and billing inquiries
• Detect and prevent payment fraud

3.3 To Improve Our Services

• Analyze usage patterns to enhance features
• Conduct research and development
• Test new features and functionality
• Monitor app performance and fix bugs

3.4 To Communicate With You

• Send service-related notifications
• Provide customer support
• Send promotional materials (with your consent)
• Request feedback and reviews
• Notify you of updates to our Terms or Privacy Policy

3.5 For Security and Legal Compliance

• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Comply with legal obligations
• Respond to legal requests and prevent harm

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4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our Services:

• Cloud Storage: Google Cloud Platform, Firebase
• Payment Processing: Razorpay, Google Play Billing
• Analytics: Google Analytics, Firebase Analytics
• AI Services: Google Vertex AI, Gemini AI
• Communication: Email service providers, push notification services

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or investigations
• Protecting our rights, property, or safety
• Preventing fraud or security threats
• Enforcing our Terms of Service

4.3 Business Transfers

If MitraVeda is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

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5. Data Retention

5.1 Active Accounts

We retain your information for as long as your account is active or as needed to provide Services.

5.2 Deleted Accounts

When you delete your account:

• 30-day grace period: Your account is marked for deletion but can be recovered
• After 30 days: Personal information is permanently deleted
• Legal retention: Some data may be retained longer for legal compliance (e.g., financial records for 7 years)

5.3 Anonymized Data

We may retain anonymized and aggregated data indefinitely for analytics and research purposes.

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6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a machine-readable format
• Review and update your profile information

How to exercise: Go to Settings → Account & Privacy → Download My Data

6.2 Correction

You have the right to:

• Correct inaccurate personal information
• Update your profile details

How to exercise: Go to Settings → Profile → Edit Information

6.3 Deletion

You have the right to:

• Delete your account and personal information
• Request removal of specific data

How to exercise:

• In-App: Settings → Account & Privacy → Delete My Account
• Web: Visit /data-deletion
• Email: contactus@mitraveda.com

6.4 Withdraw Consent

You may withdraw consent for:

• Marketing communications (unsubscribe from emails)
• Voice data collection (disable voice features)
• Analytics tracking (limited by platform restrictions)

6.5 Opt-Out of Marketing

You can opt out of promotional communications by:

• Clicking "unsubscribe" in emails
• Adjusting notification settings in the app
• Contacting contactus@mitraveda.com

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7. Data Security

7.1 Security Measures

We implement industry-standard security measures:

Technical Safeguards:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure authentication protocols
• Regular security audits and penetration testing

Organizational Safeguards:

• Access controls and authentication
• Employee training on data protection
• Incident response procedures
• Regular security updates

7.2 Your Responsibility

You are responsible for:

• Keeping your login credentials confidential
• Using strong passwords
• Securing your device
• Reporting suspected security breaches

7.3 No Absolute Security

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

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8. Children's Privacy

MitraVeda is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contactus@mitraveda.com.

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9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Adequacy decisions
• Other lawful transfer mechanisms

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10. Cookies and Tracking Technologies

10.1 Types of Tracking Technologies

We use:

• Cookies: Small text files stored on your device
• Local Storage: Data stored in your browser
• SDKs: Third-party software development kits for analytics and services

10.2 Purpose of Tracking

We use tracking technologies to:

• Remember your preferences and settings
• Authenticate your session
• Analyze usage patterns
• Improve app performance
• Provide targeted content

10.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect app functionality.

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11. Third-Party Links and Services

Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting. We will notify you of material changes via:

• Email notification
• In-app notification
• Notice on our website

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

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13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Email:

• Email: contactus@mitraveda.com

Mailing Address:

• MitraVeda
• India

Response Time: We aim to respond to all inquiries within 30 days.

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14. Regional-Specific Information

14.1 For California Residents (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion (with certain exceptions)
• Right to non-discrimination for exercising your rights

Notice: We do not sell your personal information.

14.2 For European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis: We process your data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests

14.3 For Indian Residents (DPDP Act)

If you are in India, you have rights under the Digital Personal Data Protection Act, 2023:

• Right to access your data
• Right to correction and erasure
• Right to grievance redressal
• Right to nominate a representative

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Last Updated: January 25, 2026

By using MitraVeda, you acknowledge that you have read and understood this Privacy Policy.