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Data Deletion Policy

How to delete your account and data from MitraVeda Marketing App

Request Account Deletion

To delete your account and personal data, please email us at:

Email Deletion Request

Data Deletion Policy for MitraVeda Marketing App

Last Updated: January 15, 2026

1. Introduction

This Data Deletion Policy explains how users of the MitraVeda Marketing App can request deletion of their personal data and accounts. We respect your right to privacy and provide multiple options for data deletion.

2. What Data Can Be Deleted

When you request account deletion, the following data will be removed:

2.1 Immediately Deletable Data

  • Profile information (name, email)
  • Account settings and preferences
  • Marketing performance metrics
  • App usage history
  • Session data and tokens
  • Marketing materials and content you created

2.2 Data Retained for Legal Compliance

Some data must be retained for legal and regulatory compliance:

  • Financial Records (7 years): Commission payment history, transaction records
  • Tax Documents (7 years): Payment records required for tax reporting
  • Fraud Prevention (varies): Information related to fraud investigations or disputes

3. How to Request Data Deletion

You have three options to request deletion of your account and data:

3.1 In-App Deletion (Recommended)

  1. Open the MitraVeda Marketing App
  2. Navigate to Settings
  3. Select Account Settings
  4. Tap on Delete My Account
  5. Review the deletion consequences
  6. Confirm deletion by entering your password
  7. You will receive a confirmation email

3.2 Email Request

Send an email to: marketing@mitraveda.com

Include:

  • Subject line: "Account Deletion Request"
  • Your registered email address
  • Your full name
  • Reason for deletion (optional)

3.3 Written Request

Mail your request to:

MitraVeda - Data Privacy Team
Ceepebble Works Pvt LTD
KALAPATTI
Coimbatore, Tamil Nadu, India, 641048

Include:

  • Your full name
  • Registered email address
  • Signature
  • Reason for deletion (optional)

4. Verification Process

To protect your account security, we verify all deletion requests:

  1. Identity Verification: You may be asked to verify your identity through:

    • Email verification link
    • Account password confirmation
    • Additional security questions

  2. Pending Transactions: If you have pending commissions or payments, we will:

    • Process outstanding payments before deletion
    • Request confirmation that you want to forfeit pending amounts
    • Complete any active payment cycles

  3. Confirmation Period: You have a 7-day grace period to cancel the deletion request

5. Deletion Timeline

5.1 Immediate Actions (Within 24 hours)

  • Your account is deactivated
  • You cannot log in to the app
  • Your referral codes are disabled
  • No new data is collected

5.2 Personal Data Deletion (Within 30 days)

  • Profile information deleted
  • Marketing content deleted
  • Usage history removed
  • Session data cleared
  • Third-party data processors notified

5.3 Legal Retention (7 years)

  • Financial transaction records
  • Commission payment history
  • Tax-related documents
  • Records required by law

6. Consequences of Deletion

Before you request deletion, please understand:

6.1 Immediate Effects

  • ✗ You lose access to the Marketing App
  • ✗ All referral codes are permanently deactivated
  • ✗ You cannot track your marketing performance
  • ✗ Access to your dashboard is revoked

6.2 Financial Implications

  • ✓ Earned commissions above minimum threshold will be paid
  • ✗ Pending commissions below minimum threshold may be forfeited
  • ✗ Future referrals from your old codes will not be credited
  • ✓ Historical payment records retained for tax compliance

6.3 Irreversibility

  • ✗ Account deletion is permanent and irreversible
  • ✗ You cannot recover your referral codes
  • ✗ Performance history cannot be restored
  • ✓ You can create a new account (subject to verification)

7. Data Shared with Third Parties

7.1 Firebase / Google Cloud

We will request deletion of your data from:

  • Firebase Authentication records
  • Cloud Firestore documents
  • Firebase Storage files

Note: Google may retain some data for their own compliance purposes per their privacy policy.

7.2 Payment Processors

Financial institutions may retain transaction records for:

  • Regulatory compliance
  • Fraud prevention
  • Dispute resolution

7.3 Analytics Services

Anonymized usage data may remain in analytics systems but cannot be linked back to you.

8. Children's Data

If a parent or guardian requests deletion of a child's data (users under 18), we will:

  1. Immediately suspend the account
  2. Delete all personal information within 24 hours
  3. Notify relevant authorities if required
  4. Investigate how the account was created

Note: The Marketing App is 18+ only. Children should not have accounts.

9. Your Rights

9.1 Right to Data Portability (Before Deletion)

Before deleting your account, you can:

  • Request a copy of your data
  • Export your marketing performance metrics
  • Download commission history

How: Go to Settings → Account → Download My Data

9.2 Right to Rectification

Before deletion, you can correct inaccurate data:

  • Update profile information
  • Correct bank details
  • Modify contact information

9.3 Right to Restriction

Instead of deletion, you can request:

  • Account suspension (temporary)
  • Restriction of data processing
  • Opt-out of marketing communications

10. Partial Deletion Options

If you don't want full account deletion, you can request:

10.1 Marketing Data Only

  • Delete marketing performance metrics
  • Keep your account active
  • Stop tracking referrals

10.2 Communications Only

  • Unsubscribe from all emails
  • Disable push notifications
  • Keep your account for future use

10.3 Financial Data (Limited)

  • Bank details can be removed after final payment
  • Historical payment records must be retained for 7 years

11. Reactivation Policy

11.1 Within Grace Period (7 days)

  • Cancel your deletion request
  • Account reactivated immediately
  • All data restored

11.2 After Grace Period (7-30 days)

  • Contact support: marketing@mitraveda.com
  • May be possible if data not yet deleted
  • Subject to verification

11.3 After 30 Days

  • Account deletion is final
  • Data cannot be recovered
  • You may create a new account

12. Complaints and Concerns

If you're not satisfied with our data deletion process:

12.1 Contact Us

  • Email: marketing@mitraveda.com
  • Response time: 5 business days

12.2 Grievance Officer (India)

  • Email: marketing@mitraveda.com
  • Response time: 30 days

12.3 Supervisory Authority

You can lodge a complaint with:

  • India: Data Protection Board (when established)
  • EU: Your local Data Protection Authority
  • California: California Attorney General

13. Changes to This Policy

We may update this Data Deletion Policy. Changes will be effective upon posting. We will notify you via:

  • Email notification
  • In-app announcement
  • Update to "Last Updated" date

14. Contact Information

For data deletion requests or questions:

Email: marketing@mitraveda.com
Subject: Data Deletion Request
Address: Ceepebble Works Pvt LTD, KALAPATTI, Coimbatore, Tamil Nadu, India, 641048

Response Time: Within 5 business days for initial acknowledgment

Quick Reference

To Delete Your Account:

  1. In-App: Settings → Account → Delete My Account
  2. Email: marketing@mitraveda.com with subject "Account Deletion Request"
  3. Mail: Written request to our address

Timeline:

  • Deactivation: Within 24 hours
  • Personal data deletion: Within 30 days
  • Legal records: Retained for 7 years

Before You Delete:

  • Download your data
  • Ensure payments are processed
  • Understand this is permanent

Last Updated: January 15, 2026

For the complete Privacy Policy, visit: Marketing App Privacy Policy

For Terms and Conditions, visit: Marketing App Terms